This website and its contents are owned or licensed by Grocke Wines Pty Ltd  (Eperosa, we, us or our).

 

LEGAL SUPPLY 18+

Under Australian laws, it is an offence to supply alcohol to persons aged under 18 years old and for such persons to purchase or receive liquor.

You may only use this website if you are aged 18 years or over, or otherwise over the legal drinking age in your country of residence. Please immediately exit this website if you do not meet these requirements.

It is illegal to sell wine to anyone under the age of 18. By placing an order with Grocke Wines you confirm that you are at least 18 years of age. Remember, it is an offence to obtain liquor on behalf of a person under the age of 18 years; this includes purchasing the wines as a gift. If in doubt our couriers may request some form of ID with proof of age at the time of delivery.

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LICENCE

The wine is sold by Grocke Wines Pty Ltd, under Producers Licence number 50812902.

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AGREEMENT TO TERMS AND CONDITIONS

To the maximum extent permitted by law, these terms and conditions (Terms and Conditions) govern the use of this website, and we may amend them from time to time. Every time you use this website or post content or materials on it, you acknowledge to us that you:
(a) have read the Terms and Conditions as they stand at the time and agree to be bound by them; and
(b) are aged 18 years or over, or otherwise over the legal drinking age in your country of residence.

If any of these Terms and Conditions are illegal or unenforceable at law, they may be severed and the remaining Terms and Conditions will continue in full force and effect.

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OUR INTELLECTUAL PROPERTY

Unless expressly stated otherwise, we own or are licensed to use all content appearing on this website (including trademarks, logos and copyright material). You must not use any trademarks, logos, copyright material or other content on this website, except with our express written consent or as permitted under applicable Australian and international laws.

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CONTENT WE PROVIDE

Unless stated otherwise, we grant to you a personal, non-transferable, revocable and non-exclusive license to use any files that we expressly state are available for download on this website, for your own personal use. You must not copy, communicate to the public, modify, reverse engineer, or otherwise transfer any right in those files.

We cannot guarantee that any information (including any file) obtained from this website is free from computer viruses, other faults or defects. It is your responsibility to scan the information for computer viruses, and you assume the risk of any damage to your computer and associated equipment arising out of installation, downloading or use, of this website.

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LINKS TO EXTERNAL WEBSITES

Our website may contain links to other websites or advertisements of goods and services available from third parties. We are not responsible for the content of those websites or advertisements, or any goods or services made available on them. Unless expressly stated otherwise, we are in no way endorsing, sponsoring or suggesting an affiliation with that party or their goods or services.

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CONTENT YOU PROVIDE

You are fully responsible for any content (including any testimonials, comments, suggestions, ideas, graphics or any other material) that you provide to us for display on the website. We will not treat this content as confidential and we may use it for purposes which include advertising or marketing. By providing content to us, you grant us a licence to use that content in any way without payment or reference to you.

You agree not to use this website to post or display:
(a) content that you do not have the right to post or display, or that violates the intellectual property, confidentiality, privacy or other rights of any person or entity;
(b) content that is offensive, abusive, defamatory, discriminatory or false or misleading;
(c) advertising or promotional materials of any kind; or
(d) content that contains software viruses or anything harmful to this website.

We reserve the right to edit or remove any user content at any time.

YOUR PERSONAL INFORMATION AND PRIVACY

Our Privacy Policy sets out the ways in which we may collect, store, use and manage your personal information, and the physical, electronic and security measures we will take to protect your personal information.

However, by supplying us with personal information through this website, you accept the inherent security risk of dealing online over the internet and agree not to hold us responsible for any breach of security, unless we have breached a law or been negligent or in willful default of our duties to you.

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We reserve the right to disclose information about users of this website to third parties, provided that the information is not personal information and will not identify any individuals.

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PURCHASE OF GOODS FROM OUR WEBSITE

We support the responsible service of alcohol and you may only purchase alcohol from us or our associates if you are aged 18 years or over.

Goods will be dispatched by Grocke Wines Pty Ltd under SA Liquor Licence No. 50812902.

You agree that:

(a) both you and the person(s) receiving a delivery of goods purchased from our website are aged 18 years or over;

(b) if you place an order for goods on our website, you enter into a contract with Grocke Wines for the supply of those goods. Each accepted order is a separate contract;

(c) Grocke Wines can accept or reject an order for any reason, including (without limitation) unavailability of goods, an error in the pricing, image or goods description, or an error in your order;

(d) all information and data you provide when ordering is accurate, complete and up to date, and you will promptly notify us of any changes to this information or data;

(e) all prices quoted for wine and other goods sold are displayed in Australian Dollars (AUD) and are inclusive of GST. Your freight and handling charges will be calculated and added to the purchase price before you are asked to place your order. Prices listed on this website are subject to change until you have paid for the goods;

(f) once you have placed your order, you may make payment by Paypal, Visa, American Express & Mastercard.  Grocke Wines will send you an electronic tax invoice/receipt via email when your payment has been processed;

(g) once the payment for your order has been processed, you will be unable to cancel it. Grocke Wines only accepts online orders from, and delivers to, mainland Australia and Tasmania;

(h) if you are using this website from outside Australia and/or wish to place an order for delivery outside Australia, please email info@eperosa.com.au and Grocke Wines will arrange separately the terms of that order with you;

(i) The payment system on this website uses industry standard Secure Socket Layer (SSL) technology to encrypt and protect your credit card details;

(j) Grocke Wines will deliver your goods after it has have processed your payment. Delivery to Australian capital cities and surrounding suburbs is within approximately 14 working days. Grocke Wines will not deliver any goods to persons who cannot provide satisfactory evidence that they are aged 18 years or over. It is not responsible for any loss resulting from late delivery;

(k) Grocke Wines will use its best endeavours to ensure that goods are available for delivery, and in most cases will notify you if goods are unavailable before you place your order. However, in some cases this will not be possible and it will need to reject an order for goods after it has processed your payment. In these cases, it will refund you in full all amounts you have paid for the unavailable goods;

(l) Grocke Wines cannot provide rainchecks for products ordered from our website;

(m) once the goods have been delivered to the nominated delivery address, you assume all risk and title in the goods (including the risks associated with storing the goods); and

(n) Grocke Wines will comply with all Australian laws that relate to the delivery of wine that has been ordered from our website.

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We take all complaints about privacy matters very seriously and our complaints handling procedure is set out in our Privacy Policy.

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LIMITATION OF LIABILITY
We provide this website on an “as is” basis. We will take all reasonable steps to ensure that this website is accurate, but make no representation as to its accuracy, completeness, currency or the reliability of the content.

To the maximum extent permitted by law, all warranties and implied terms are excluded from these Terms and Conditions. To the extent that we or Grocke Wines breaches these Terms and Conditions or any warranty or term implied in these Terms and Conditions, ours and Grocke Wines liability is limited to, at our respective discretion:
(a) replacement of the goods or supply of equivalent goods; or
(b) payment of the cost of replacing the goods or acquiring equivalent goods; and in the case of services:
(c) supply of the services again; or
(d) payment of the cost of having the services supplied again.

To the maximum extent permitted by law, you also waive any and all claims that you may have against us, Grocke Wines or our respective related companies otherwise arising out of your use of this website.

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GOVERNING LAW

The laws of South Australia, Australia, govern these Terms and Conditions.

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PRIVACY POLICY

This privacy policy (the Policy) sets out in accordance with the Privacy Act 1988 (Cth) (Privacy Act) the way in which Grocke Wines Pty Ltd and its associated entities (together Eperosa, we, us, or our) may collect, store, use, disclose, manage and protect your Personal Information.

By:

1. using our website;

2. accessing, requesting, enquiring about, or purchasing wine or other products and services from Eperosa (online, via our mailing list, by phone, or in person);

3. entering our competitions or attending our tours;

4. visiting our vineyards, cellar door and other premises; or

5. providing Personal Information to Eperosa, its officers, agents or employees,

you acknowledge and consent to the use, collection, storage or disclosure of your Personal Information by us in accordance with this Policy and the Privacy Act.

If you do not agree to us handling your Personal Information in the manner set out in this Policy you must immediately cease to access this website or our products and services, and you should not provide us with any of your Personal Information.

1. What is Personal Information?

We follow the definition of Personal Information given in the Privacy Act:

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

1. What kinds of Personal Information might we collect and hold?

We may collect (and hold) different Personal Information from you depending upon how you interact with us.

If you access our website, we may collect information about how you have used our site.

If you access our Facebook or other social media pages, we may collect your name, postal/street address, e-mail address, phone number or contact details if you submit them to us.

If you contact us, we may collect your name, postal/street address, e-mail address, phone number or contact details.

We may also collect information about:

1. your demographic;

2. your interests;

3. subscriptions to our mailing lists;

4. your purchases of wine and other products and services related to our activities;

5. your location;

6. the technology you use to access our services; and

7. how and when you use our services.

If you visit our cellar doors, vineyards, hosted events or tours (e.g. wine and food festivals or dining functions) we may collect photographic images and video footage of you which may be used in our promotional materials. If you do not wish for that to occur, please advise a relevant member of staff on the day.

1. How do we collect Personal Information?

We collect Personal Information:

1. directly from you (when we contact you, when you contact us, when you place orders and buy wine, when you sign up to a mailing list, when you complete a survey, or enter a competition);

2. when you attend a promotional function; and

3. from third parties who you have authorised to provide us with information.

1. How do we hold and secure your Personal Information?

We store your Personal Information in hard copy format and/or digitally on site and with a third party storage provider. All hard copy material is secured using an internal file storage system. All digital material located on site is secured using our own internal computer system. Any digital transfer of Personal Information is secured through encryption. Payment details provided through our website are processed through a secure server.

Eperosa uses data storage providers located in Australia and overseas. Where appropriate, Eperosa has agreements with its storage providers to keep all Personal Information they store secure, using reasonable and appropriate security methods.

1. Why do we collect, hold, use and disclose Personal Information?

Eperosa may collect Personal Information for a number of reasons, including:

1. providing you with products or services;

2. providing you with information about our products or services;

3. keeping in touch with you through our mailing list and other communications;

4. developing or refining products or services;

5. internal business purposes, including processing orders and payments;

6. providing you with marketing material;

7. contacting you in relation to our business activities, promotions and other special events;

8. better understanding our clients and customers;

9. to administer our wine clubs;

10. to provide and conduct our competitions and events;

11. tailoring our marketing, services, promotions and operations;

12. for corporate governance, auditing and record keeping; and

13. to comply with our legal obligations. For example, we use information regarding a person’s age to ensure that we do not supply alcohol to minors.

Our use of Personal Information may extend beyond these uses, but will be restricted to purposes that we consider to be related to our functions and activities.

1. What do we do with your Personal Information?

If we collect Personal Information from you, we may:

1. use that information for any of the purposes in clause 5 of this Policy;

2. store that information in accordance with this Policy;

3. pass that information amongst our related companies;

4. pass that information to third parties who provide products or services to us (including our accountants, auditors, lawyers, IT contractors, designers, distributors and other service providers); or

5. provide that information to third parties as required by law.

1. Do you use my information for Direct Marketing?

We may use your Personal Information to communicate directly with you to promote a product or service (Direct Marketing). These communications are sent in various forms, including mail, SMS and email. We use Direct Marketing to provide you with information about products or services that we believe you may be interested in. If you receive Direct Marketing material from us, and do not wish to continue receiving it, please contact us by any of the methods set out in paragraph 13 below, asking to be removed from all future Direct Marketing programs. Once we have received your opt-out request, we will remove you from our Direct Marketing programs as soon as reasonably practicable.

1. What about Cookies?

When you access our website, we may receive information about you via a ‘cookie’. A cookie is a piece of information that our web server may send to your computer when you visit the website. The cookie is stored on your machine, but does not identify you or give us any information about your computer. A cookie helps us to recognise when you re-visit the website, and to optimize your experience. We do not collect any Personal Information from you when you use cookies on our website.

This Policy does not apply in relation to any other websites linked to, or from, our website. We are not responsible for the privacy practices or the content of those websites. You should contact the operators of those other websites directly for details of their information handling practices.

1. Do we ever send your Personal Information overseas?

Your Personal Information may be stored with, or accessed by, third parties who provide us with various goods and services (such as software, IT infrastructure, website hosting and maintenance services).

As those third parties are situated, and store content, offshore, your Personal Information may be transmitted, disclosed, stored or accessed in overseas jurisdictions, including Canada.

If you proceed to submit your Personal Information to us, you are consenting to the transmission, storage and access of your Personal Information by third parties in overseas jurisdictions for those purposes. In that respect, Australian Privacy Principle 8 which ordinarily obliges us to take reasonable steps to ensure that overseas recipients of your Personal Information do not breach the Australian Privacy Principles (except Principle 1) will not apply.

Please note that if any of those overseas recipients handle your Personal Information in a manner which is inconsistent, or does not comply, with the Australian Privacy Principles:

1. to the maximum extent permitted by law, we will not be accountable under the Privacy Act for any resulting loss or damage that you may suffer;

2. to the maximum extent permitted by law, you will not be able to seek redress against us under the Privacy Act;

3. the overseas recipient may not be subject to any privacy obligations at all, or to any principles similar to the Australian Privacy Principles;

4. you may not be able to seek redress against the overseas recipient in their jurisdiction; and

5. in holding your Personal Information, the overseas recipient may be subject to foreign laws which compel their disclosure of your Personal Information to other parties, such as overseas government authorities.

1. Can you access your Personal Information or request it be corrected?

1. You may request access to the Personal Information that we hold about you by contacting us by any of the methods set out in paragraph 13 below (an Access Request).

2. Upon receiving an Access Request we may request further details from you to verify your identity. We reserve the right not to provide you with access to Personal Information if we cannot verify your identity to our reasonable satisfaction.

3. An administrative fee may be charged to cover our costs in providing you with access to your Personal Information. This fee will be explained to you before it has been incurred.

4. We will respond to your Access Request within a reasonable period of time by:

   1. providing you with access to your Personal Information; or

   2. rejecting your Access Request, and providing you with reasons for this rejection.

5. Access Requests may be denied where:

   1. we believe your request is frivolous or vexatious;

   2. we are entitled to reject it by law;

   3. we are unable to verify your identity; or

   4. you have not paid the administrative fees referred to in paragraph 10c, above.

6. If you believe that the Personal Information that we hold is inaccurate or otherwise requires correction, you may send us a correction request by contacting us by any of the methods set out in paragraph 13 below. We will review your Personal Information and respond to the request within a reasonable period of time.

1. What happens if you want to deal with us anonymously or using a pseudonym?

You can deal with us either anonymously or by using a pseudonym if you choose. However, if you do so we may not be able to provide you with accurate or useful information, and you may not be able to access a full range of our products and services.

1. Does this Policy ever change?

From time to time we may make changes to this Policy. Changes come into effect from the time when they are brought to your attention, or when you next log on to our website, whichever is earlier. Please make sure you review the Policy each time you visit our website to keep up to date on any changes.

1. What happens if you have a question or complain about how we have handled your Personal Information?

If you have a question or complaint, you can raise it with us by:

Emailing info@eperosa.com.au

Calling us on +61 428 111 121

Sending a letter to 24 Maria St Tanunda SA 5352

We take all complaints seriously and will respond to you within a reasonable period of time, unless we consider your complaint to be frivolous or vexatious.

If you aren’t satisfied with the way we have handled your complaint, you can make a complaint to the Office of the Australian Information Commissioner at http://oaic.gov.au.